64baji's Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and applications of the 64baji platform. 64baji ("we", "us") is fully committed to protecting the privacy of users in Bangladesh ("you", "your"). This Policy describes what information we collect, why we collect it, how we use it, and how we keep it secure.

By using our platform, you consent to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us for assistance.

1.1 Information You Provide Directly

We collect the information you give us when registering an account. This includes:

• Full name and date of birth (for age verification — to confirm you are 21+)
• Email address and mobile number
• Home address (for verification purposes if required)
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
• Identity document details (NID or passport — for KYC verification)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Page visit records, timestamps, and session information
• Information obtained from cookies and similar tracking technologies
• Gaming history and transaction records

1.3 Information Received from Third Parties

During payment processing, limited information related to transaction confirmation may be received from payment service providers such as bKash, Nagad, Rocket, or Upay. This information is used solely for payment verification and security purposes.

64baji uses your personal information only for the following legitimate purposes:

2.1 Account Management

Your information is used to create, verify, and maintain your account, confirm your identity, and ensure login security.

2.2 Payment Processing

Payment-related information is used to process, verify, and record deposit and withdrawal transactions. This information is necessary to ensure a minimum deposit of ৳200 and a minimum withdrawal of ৳800.

2.3 Legal and Regulatory Compliance

Your information is used to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations and to prevent fraud.

2.4 Customer Support

Your information is used to provide 24/7 live chat support and to resolve your issues promptly.

2.5 Security and Fraud Prevention

Your information is used to detect and prevent multiple accounts, unauthorized access, and fraudulent activity. This is essential for protecting all genuine users.

Cookies and similar tracking technologies are used to operate the 64baji platform properly and to improve your experience.

3.1 Essential Cookies

Without these cookies the platform cannot function correctly. They keep your session active and maintain your logged-in state. There is no option to disable these cookies.

3.2 Performance Cookies

These cookies are used to understand which parts of the platform are used most and where improvements are needed. All data collected is completely anonymous.

3.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

64baji does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Information may be shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support, under strict confidentiality agreements. They may use the information only for the specified service.

4.2 Legal Obligations

Information may be disclosed when required by court order, a lawful request from a government authority, or applicable law. In such cases we provide only the minimum necessary information.

4.3 Corporate Changes

In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the new entity. You will be given appropriate notice before any such change.

64baji follows industry-standard technologies and processes to protect your personal information:

• SSL Encryption: Every connection to our site is secured by SSL/TLS technology, which encrypts your information during transmission.
• Data Encryption: Strong encryption methods are used when storing sensitive personal information.
• Access Controls: Only authorized personnel can access your information, and only on a need-to-know basis.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An option is available to add an extra layer of security to your account.

However, no method on the internet is 100% secure. While we take every precaution, keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.

We retain your personal information only for as long as necessary and legally justified:

• Active Account Data: Complete information is retained for as long as your account remains active.
• Transaction Records: Transaction information is retained for an extended period in accordance with financial regulatory requirements.
• Closed Account Data: Even after an account is closed, certain information may be retained for a specified period to meet regulatory requirements.
• Marketing Data: Marketing-related information is deleted immediately upon withdrawal of your consent.

Once the designated retention period has passed, your information is securely and permanently deleted or anonymized.

As a 64baji user, you have several important rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will respond to this request as quickly as possible, generally within 30 days.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Some information can be updated directly in your account settings; for others, please contact the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. This will not affect the validity of any processing already completed. To exercise this right, contact us at [email protected].

64baji is a platform exclusively for users aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If a minor creates an account using false information and this comes to our attention, that account will be closed immediately and any stored information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected]. We advise parents and guardians to monitor children's internet use appropriately.

The 64baji platform works with third-party game content providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others). These providers may have their own privacy policies.

Gaming data collected during gameplay may be passed to these providers, but only the information necessary to operate the game is shared.

Payment service providers (bKash, Nagad, Rocket, Upay) follow their own privacy policies. We do not give them access to your complete financial information — only the information necessary to confirm a transaction is shared.

64baji may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, notice will be provided via your registered email or when you log in to the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated Policy.

We recommend that you revisit this page regularly so that you remain informed about the latest Policy. Please do not hesitate to contact our support team with any questions.

If you have any concerns or complaints about how we manage your information, we are sincerely committed to resolving them.

How to submit a complaint:

• As a first step, contact our 24/7 live chat support — most issues can be resolved immediately.
• For more detailed complaints, email [email protected] with "Privacy Complaint" in the subject line.
• We will endeavor to respond as quickly as possible after receiving your complaint.
• Please clearly state your identity and a description of the issue so that we can resolve it promptly.

We take every complaint seriously and are always ready to address your privacy concerns.